Virtual Pass FAQ

Virtual Pass FAQ

How do I access content with my virtual pass?
Your virtual pass is what gives you access to the screening portal. There are a few different ways to log into the screening portal:

  • Go directly to https://virtual.goelevent.com and sign in under Passholder Login using your Elevent account email and password (the same credentials you used to buy your pass)

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If you were gifted a pass and haven't set up an Elevent account, you'll be prompted to set a password upon logging into the screening portal for the first time.

NOTE: Be sure to bookmark https://virtual.goelevent.com in your browser for easy access to the virtual festival.

I'm getting an error message/ I can’t log into the screening portal.
Try resetting your password by selecting ‘Forgot.’

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I’ve successfully logged into the screening portal, but can’t see anything there. How do I find the films or events?
Need not worry, this simply means the event organizer hasn’t made their content available yet. Refer to the event organizer's website or check in with them directly if you're unsure of when the festival begins or when the content will be playable from.

I’ve logged into the screening portal and can see content listed, even watch trailers, but not the films or events themselves. Why?
This is because the films or events haven’t yet been made playable. These will be viewable according to the start dates and times as listed on the event organizer's website, which you can also reference by visiting the event organizer’s page on goelevent.com

How long are films or events available to watch?
If you've bought a pass to a festival, films or events will be available until midnight on the last day of the festival unless otherwise communicated to you by the event organizer.

Can I pause and stop films or events and finish them later and/or re-watch?
Yes, so long you do so within the availability period as noted on the event organizer’s website.

Can I watch films and events on my TV? Is there an App for the screening portal?
If you have Roku (Roku 4 and above), Apple TV (gen 2 and above and tvOS 14.4.0 and above) or Amazon Fire, you can search for and download the Elevent TV app. Be sure to search for ‘Elevent TV,’ including the space.

Once you've downloaded and opened the Elevent TV app, select 'Login with pass' under 'Pass Holders' on the right. You will then be prompted to go to https://virtual.goelevent.com/pair on a web browser and enter the alphanumeric pairing code now appearing on your TV.

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Once you've paired your devices you'll be able to access all of the content on your TV directly.

Alternatively, you will be given the option to enter your Elevent email and password on the Elevent TV app. From there you will be able to view content directly on your TV.

Please make sure your devices have all the latest operating system updates installed.

Can I share my pass with someone else?
No. The pass is valid and accessible by one device only and is linked to your Elevent account.

How do I gift a pass to someone?
Please contact the event organizer to see what options are available.

How do I access Q&As or bonus content on the portal?
If a Q&A or any other pre-recorded bonus content is or becomes available, it will appear directly within the related film or event page on the screening portal and you will be able to click on this and watch it at any point up until the end of the festival.

I bought a ticket to a film. How do I access that?
Visit our Virtual Ticket FAQ for more information.

Having technical difficulties and need some troubleshooting advice?
Visit our Technical FAQ

Jun 23, 2021

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