Managing Membership Auto-Renew Settings

Managing Membership Auto-Renew Settings

Auto-renewal ensures your membership stays active without you having to manually re-purchase it every year. You can toggle this on or off at any time.

Step 1: Locate Your Memberships

1. Log in to your Elevent account.
2. Click your Username in the top-right corner.
3. Select Account from the menu.
4. On the left-hand sidebar, click the Your Memberships tab.

Step 2: Check Current Status

Look at your active membership card. You will see one of three things:

• "Configure Default Payment" button: This means you do not have a credit card saved to use the Auto Renewal feature. Click to add your payment information. Once added, you can set up your Auto Renewal
• "Enable Auto Renewal" button: This means auto-renew is currently OFF.
• "Disable Auto Renewal" button: This means auto-renew is currently ON.

Step 3: Toggle the Setting

• To Turn Auto-Renew ON:
  1. Click Enable Auto Renewal.
  2. Once saved, your membership will automatically charge your card on the "Valid To" date shown on your membership.
• To Turn Auto-Renew OFF:
  1. Click Disable Auto Renewal.
  2. Your membership will remain active until the expiration date, but it will not charge you again when it ends.

---

Key Things to Know

• Notification | You will typically receive an email reminder several days before an auto-renewal charge happens.
• Grace Period | If an auto-renewal payment fails, you usually have a short window to update your payment info before benefits are suspended.
• Refunds | Turning off auto-renew does not trigger a refund for the current term; it simply prevents the next charge.

Pro Tip: If you see any of the options listed, it means the event organizer requires manual renewals for that specific membership type.